Shipping policy
Shipping Policy
Thank you for shopping with us. We aim to process and deliver your order as quickly and safely as possible.
Order Processing
- Orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays).
- Once your order has been dispatched, you will receive a confirmation email with tracking details (where applicable).
Shipping Within the UK
We currently ship throughout the United Kingdom.
Estimated delivery times:
- Standard Delivery: 2–4 business days
- Express Delivery: 1–2 business days (if selected at checkout)
Delivery times are estimates and may vary during busy periods or due to circumstances outside our control.
Shipping Costs
Shipping charges are calculated at checkout based on your chosen delivery method.
We may offer free UK shipping on qualifying orders. Any applicable free shipping threshold will be displayed at checkout.
Tracking Your Order
If your order includes a tracked service, you will receive a tracking number via email once your parcel has been dispatched.
Delivery Delays
While we work with trusted courier partners, occasional delays may occur due to weather conditions, courier disruptions, or peak shopping periods. We appreciate your patience if this happens.
Incorrect Shipping Information
Please ensure your delivery address is correct before placing your order. We cannot be responsible for delays or additional charges resulting from incorrect or incomplete address information.
Lost or Damaged Parcels
If your parcel arrives damaged or does not arrive within the expected delivery timeframe, please contact us as soon as possible. We will work with the courier to investigate and resolve the issue.
International Shipping
We currently ship within the United Kingdom only.
Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team through our Contact Us page or by email, and we'll be happy to help.